Established since 2005, the Medical Board (MB) comprises both Western-trained medical specialists and TCM physicians to provide a balanced view of integrative medicine. Members include healthcare professionals from various medical specialities as well as representation from the clinic management.

One of the MB’s roles is overseeing standards of care in the development of TCM and Integrative Medicine clinical services for the Group and this includes the advisory on protocols for clinical documentation and clinical quality indicators. In the area of quality assurance, the MB advises on the quality and appropriateness of services provided, including clinic practices and clinic audits.

As for recruitment, the MB establishes the qualifications and experience required for prospective practitioners, and assists with interviews as well as endorsing their appointments. To ensure compliance and professionalism, the MB makes recommendations for the conduct and ethics of physicians.

Furthermore, the MB makes inquiries and investigates allegations of inappropriate conduct or practices when required.

The MB also recommends appropriate approaches to take when it comes to education and clinical research within the Group.

With these roles in mind, the MB meets at least once every quarter to elevate the clinical standards for the Group.

Like the fingerprints of an individual human being, each herb used in TCM has its own unique fingerprints, characteristics and active components.

Herb fingerprinting is an objectively verifiable procedure close to the research techniques of botanical herbs in the West and as such, is capable of building customer confidence in the quality and efficacy of TCM.

This scientific and systematic approach enables precise quantification of the ingredients and properties of Chinese Medicine, thus ensuring the stability and consistency of quality between products of different batches.

With this, we can label each of the herbs with a "chemical barcode" and create a unique quality control system for our Chinese herbs and Proprietary Chinese Medicines.